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Nurturing and maintaining existing business is a key to get more repeat business. A repeat business is a proof of customer delight in your products and services. It’s a confirmation that your business is moving on the right direction.

Also getting a new customer is a costly affair which makes multiplying business from existing customer is an important aspect for a business to grow.

Internet programs play important role in this activity. Some of them are given below

     
Product and service support to customers
 
Setting Online support channels
Creation of online Knowledgebase
Information dissemination about production status of project, product, service
 
Online Order Management System
Extranet
Interact with your customers
 
Getting feedback about the products & services
Source of details about your other products and services
Online product launch
Sell more or different set of products & services to existing customers
Special offers & campaigns
Information Links
Web PR
Blogging
Opt-in Lists
Surveys & Polls
Keyword Analysis
Website statistics analysis
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